Shipping & Returns

Spectrum Antimicrobials is committed to providing prompt and reliable service to our customers. Please review the following information regarding shipping, delivery, returns, and order-related inquiries.

Shipping Information

Orders are typically processed during normal business hours, Monday through Friday, excluding holidays. Processing times may vary based on product availability, order verification requirements, and shipping destination.

Once an order has been processed and shipped, tracking information will be provided when available. Delivery times are estimates only and are not guaranteed.

• Orders are shipped to approved delivery locations within authorized service areas.
• Additional verification may be required for certain accounts before shipment.
• Shipping charges, if applicable, will be displayed during the checkout process.
• Orders placed on weekends or holidays will be processed on the next business day.

Order Accuracy

Customers are responsible for reviewing all order information, including shipping addresses, quantities, and product selections before submitting an order. Spectrum Antimicrobials is not responsible for delays or additional costs resulting from inaccurate information provided during checkout.

Damaged or Missing Shipments

If your order arrives damaged, incomplete, or appears to have been lost in transit, please contact us as soon as possible. Retain all packaging materials and shipping documentation to assist with any carrier investigation or claim process.

Returns

Due to the nature of medical and healthcare-related products, returns may be subject to restrictions and approval requirements. Products must generally be unused, unopened, and in their original packaging to be considered for return.

Return requests must be submitted within a reasonable period following receipt of the order and may require proof of purchase and authorization from Spectrum Antimicrobials before any product is returned.

• Products returned without prior authorization may not be accepted.
• Opened, used, altered, or damaged products may not qualify for return.
• Special-order, custom, or clearance items may not be eligible for return.
• Customers may be responsible for return shipping costs unless otherwise approved.

Refunds

Approved refunds will be processed using the original method of payment whenever possible. Refund processing times may vary depending on the payment provider and financial institution involved.

Shipping charges, handling fees, and other service-related costs may not be refundable unless required by law or otherwise authorized by Spectrum Antimicrobials.

Order Cancellations

Orders may only be cancelled prior to shipment. Once an order has entered the fulfillment process or has shipped, cancellation may no longer be possible.

Contact Us

If you have questions regarding shipping, returns, or an existing order, please contact us: